Cancellation Policy: Cancel any time! Full refunds up to 7 days before activity.
**Please note: Any cancellation within one week of your activity date is non-refundable. For a full refund, AquaWorld must be notified 7 days prior to your scheduled activity. This is as a courtesy to open up space for guests who might be waiting in line for our water fun activities. Now, more fine print: * this policy is flexible if your cancellation is due to Covid – if your trip is cancelled because of the pandemia, we will refund you at any time.
- Refunds can only be processed via the same means of payment.
- Reservations may be rescheduled or cancelled without penalty in the event that weather conditions don’t allow the service to take place.*
- In the event of illness, a doctor’s note must be presented to receive a refund or to reschedule without penalty.
- In package arrangements, cancellation of one of the included activities/dives nulls the package price and the remaining services/dives are charged at full price. In some occasions the remaining services may cost more individually than the original package.
- In the case of the DAYPASS if any activities are cancelled for any reason, the package is not partially refundable unless you have taken only one activity with a value less than $129 usd per person
* This policy does not cover transportation costs, if applicable.